Last Updated: November 7, 2020
Citysurfing LLC, a limited liability company, incorporated under United States law, with an address at 201 E Center St, Ste 112, Anaheim, California 92805, provides an online ‘Citysurfing.com’ platform that connects people that reside and have knowledge of certain city (Local Hosts) and wish to share it with people that visit the city (Visitors) so that they can “Citysurfing” and become better acquainted with the city from the perspective of a Local Host.
These terms and conditions (as amended from time to time, the “Terms”) govern the use of ‘Citysurfing.com’ platform services (the “Services”) provided by Citysurfing and access of such Services through the website www.Citysurfing.com (the “Site”) or application for mobile devices (the “Application”).
Please read these Terms carefully as by using the Site or Application, irrespective of whether you become a registered user of the Services or not, you accept these Terms in full. If you disagree with these Terms or any part of these Terms, you must not use the Site, Application or Services.
KEY DEFINITIONS AND INTERPRETATION
Content means text, graphics, images, music, software, audio, video, information or other materials.
Citysurfing means services that a Local Host may provide to a Visitor in relation to their visit to a city (e.g. picking up from the airport, showing the best bars and restaurants in town, sightseeing and activities, etc.). The services must comply with local and international legal regulations. Firms or legal entities cannot register and provide Citysurfing services as a Local Host on the Citysurfing platform.
Host fee means an amount due and payable by a Visitor for the Citysurfing. This is equal to the local hosts hourly rate multiplied by the number of hours the guest books.
Subscription means an enrollment for subscription-based membership, where you authorize Citysurfing LLC or its payment processor to charge the applicable recurring subscription fees to your designated billing payment method.
Local Host means a User – a natural person who creates the Profile via the Site, Application and provides the Citysurfing services.
User means an individual who completes Citysurfing.com account registration process, including but not limited to the Local Hosts and Visitors.
User Content means all Content that a User posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services.
Visitor means a User who requests from a Local a booking to Citysurfing via the Site, Application or Services.
You, Your, and Yours means you a User of the Site or Application.
We, Us, and Our are references to Citysurfing LLC.
EXPLAINING THE ROLE OF A HOST
On Citysurfing, a ‘host’ is a broad definition of a person who resides in a certain location and wishes to share his personal local experience with “users” he meets on Citysurfing so that they could become acquainted with the area from the perspective of a local. Citysurfing local hosts are not tour guides and have no formal training as tour organizers. They simply accompanying a guest on their visit; offer practical advice, share their experience and make suggestions about things to do and see.
Description of Services
Citysurfing LLC makes available an online platform (Citysurfing.com) for the Local Hosts and Visitors to meet online and arrange to Citysurfing the hosts’ city directly with each other.
By using the Site or Application, the Locals may create profiles (the “Profiles”) that provide information about their knowledge of and experience with a specific travel destination, and may make themselves available to Citysurfing with visitors. After reviewing local profiles, the Visitors may select the Locals to provide this service. All agreements made about their interactions as well as payments are solely up to the visitor and local to decide and discuss amongst themselves.
Role and responsibilities of Citysurfing
Citysurfing LLC is not a tour operator nor it is a travel agent. Citysurfing LLC does not provide the Citysurfing or any other travel or similar services. Its role and responsibilities are strictly limited to (i) facilitating the connections between the Local Hosts and Visitors in arranging for the Citysurfing and (ii) processing payment transactions between the Local Hosts and Visitors, when a meeting is booked. With reference to above, you understand and agree that Citysurfing LLC is not a party to any agreement between the Local Host and Visitor in relation to their scheduled meetings.
All Intellectual Property to the Content (except for the User Content) featured or displayed on the Site or Application or via the Services, is the property of Citysurfing LLC and is protected by copyright laws, patent and trademark laws and other legislation. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application or Services.
Subject to your compliance with these Terms, Citysurfing LLC grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to (i) access and use the Site and Application solely in connection with your use of the Services, and (ii) access and use any content, information and related materials that may be made available through the Services.
You are responsible for obtaining the data network access necessary to use the Services. You understand that such access may involve third-party fees (such as Internet service provider).
YOUR USE OF THE SERVICES
You are responsible for any actions that take place while using your Citysurfing.com account. Keep your username and password secure and do not allow anyone else to use them to access the Services. Citysurfing LLC is not responsible for any loss that results from unauthorized use of your username and password, with or without your knowledge.
The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.
Requirements for Hosts and Visitors
If you are Visitor, you understand and agree that a Local Host is not an individual involved in professional travel activities. A Local Host is not a licensed and/or qualified tour guide. He or she is a person, who resides and has knowledge of certain area and wishes to share it with the Visitors so that they become acquainted with the area from the perspective of a Local Host.
As a Host, you may create a Profile where you can showcase a range of original local places, people, and things as well as personal information you wish to share with Visitors about you and your area. The Profile will be made publicly available via the Services, and Visitors will be able to book your offering via the Site, Application and Services based upon the information provided in your Profile. Visitors will also be able to provide feedback on your Citysurfing services and rate you as a Local Host. We will monitor all feedback obtained from Visitors prior to publishing any reviews on your Profile, however we cannot be held liable for any derogatory or negative feedback received from Visitors.
If you are Local, you represent and warrant that your Profile and Citysurfing service (i) will not breach any agreements you have entered into with any third parties, (ii) will be in compliance with all applicable laws, tax requirements, and rules and regulations that may apply, and (iii) will not conflict with the rights of third parties.
Please also note that any Citysurfing service offered by a Local Host must comply with the following requirements: (i) the Citysurfing service has to be delivered personally by the Local Host who confirmed the booking, (ii) the Visitor may not be joined to the Citysurfing booked by or delivered to other Visitors, (iii) the number of the Citysurfing that the Local may deliver per day is limited to one.
User Interaction and Conduct
You are solely responsible for your interactions with other Users, whether online or in person. Citysurfing LLC assumes no responsibility or liability for any loss or damage resulting from any interaction with other Users of the Services. You agree to take reasonable precautions in all interactions with other Users, and conduct any necessary investigation before meeting another person. Citysurfing LLC is under no obligation to become involved in any disputes between Users, but may do so at its own discretion.
For communications about bookings all Users will be offered a private messaging facility. Such facility must be used in a professional, courteous manner and only in relation to Citysurfing. We reserve the right to monitor and suspend any User accounts we suspect of abusing the private messaging facility.
To enhance the quality of your connections and enable you to vet the people you meet via the Citysurfing platform, at your discretion, yoiu may share your contact details, such as your phone numbers, emails, links to other sites and social networks. However, we do encourage you to keep use the Citysurfing messaging facility to communicate with your contacts. In case you bypass the Citysurfing platform, you isolate yourself from safe payments, customer support in case of dispute, refund policies and trustful reputation through our review system. If necessary, your internal communication on Citysurfing can be reviewed by Citysurfing staff. This is to provide you a better support should a conflict arise that requires escalation between you and another user.
You agree not to use the Services (i) to post or transmit any material which is or may be infringing on intellectual property rights of others, harassing, threatening, false, misleading, inflammatory, libelous, an invasion of privacy or disclosure of private information, obscene, pornographic, abusive, discriminating, illegal or any material that could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or in other ways may give rise to civil liability or non-compliance with any relevant laws of your local jurisdiction, (ii) to sell, promote, or advertise any product or service other than Show-around, (iii) to advertise sexual services, (iv) to advertise or promote any illegal product or service, and (v) to promote any political, ethnic, racial or religious organization or belief.
When using the Site, Application and our Services you shall not (i) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs, (ii) interfere with or disrupt the integrity or performance of the Site or Application or the data contained therein, or our servers or networks, (iii) attempt to gain unauthorized access to the Site or Application or its related systems or networks or to any other computer system or website, or (iv) take any action that imposes an unreasonably or disproportionately large load on our system.
You are solely responsible for all User Content that you upload, post, publish or display or email or otherwise use via the Services.
All User Content submitted by you on the Site or Application or via the Services will be considered non-confidential and non-exclusive. You grant to Citysurfing LLC a non-exclusive, irrevocable, worldwide, transferable, royalty-free, perpetual right to use your User Content in any manner or media now or later developed, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner in all formats and distribution channels.
We reserve the right to monitor all User Content uploaded to the Site or Application at any time. We may decide, without notice to you, to remove, edit or delete any User Content where we consider at our sole discretion that such User Content is either bogus or in breach of these Terms. If Citysurfing LLC chooses to monitor any User Content, it assumes no responsibility for, or any obligation to monitor or remove, such User Content.
Permissions You Give to Us.
As part of our agreement, you also give us permissions that we need to promote your local host Service.
When you share, post, or upload content that is covered by intellectual property rights (like photos or videos) on or in connection with our Service, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content in order to help promote and bring more traffic to your host page. You can end this license anytime by deleting your content or account. However, content will continue to appear if it was previously shared. To learn more about how we use information, and how to control or delete your content, review the Data Policy.
You give us permission to promote your services by using your first name, city, state/region, images, videos and written content you’ve submitted on our platform without any compensation to you. For example, we may share your photos or write-ups on social media in order to encourage more people to find and book Citysurfing services you are offering.
Subscription & Fees
We offer options for users to enhance their listings and connect with more people. There are 3 subscription options available on Citysurfing: An annual (12-month) verified member badge; A quarterly (3-month) featured listing; A quarterly (3-month) promoted listing.
Verified Member Options
Verified Member Badge Subscription: Users can subscribe to receive an Annual Verified Member Badge in which Citysurfing confirms the name, address, and phone number submitted by the user. The subscription for an annual member badge is $20 USD for one year. The payment method is a recurring subscription-based payment.
Lifetime Member badge: As an alternative to the annual subscription, users can purchase a Lifetime Member Badge in which Citysurfing LLC will confirm the users name, address, and phone number each year for the life of the account with no additional charges. The payment method is a one-time payment. The payment for an annual member badge is $60 USD paid just once for the lifetime of your account and is non-refundable.
Featured Listing Subscription: Users can subscribe to have their listings ranked at the top of their cities and receive premium visibility. Since many members desire to be ranked at the top of their city, we do not guarantee an exact position. Once you subscribe to this upgrade you will normally see your listing on the first page of your city within 24 hours. The subscription for the quarterly Featured Listing Upgrade is $10 USD for 3 months. The payment method is a recurring subscription-based payment.
Promoted Listing Subscription: Users can subscribe to have their listings ranked at the top of their cities and included in the featured host rotation on the home page. Once you subscribe to this upgrade you will normally see your listing on the first page of your city and included in the home page rotation. Since many members desire to be home featured, profiles are rotated on an on-going basis at the discretion of Citysurfing and there is no guarantee as the exact amount of time your listing will be featured. The subscription for the quarterly Promoted Listing Upgrade is $25 USD for 3 months. The payment method is a recurring subscription-based payment.
When you initially subscribe you will be charged immediately for the initial period of the Subscription at the then-current fee. If you purchase an auto-recurring periodic subscription you will be billed continuously for the subscription until you cancel. Subscription automatically renews unless you send your cancellation request to support@Citysurfing.com 24 hours before the end of the current period. By agreeing to a Subscription payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will simply need to send your cancellation request to support@Citysurfing.com.
If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
WE MAY SUBMIT PERIODIC CHARGES FOR SUBSCRIPTION-BASED PAID SERVICES WITHOUT OBTAINING ANY FURTHER AUTHORIZATION FROM YOU, UNTIL YOU TERMINATE THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.
Auto-renewal for Subscriptions
Subscription you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To terminate your Subscription at any time you can contact customer service at: support@Citysurfing.com. If you terminate a Subscription Service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
Cancelling a paid subscription
To cancel an ongoing, paid Subscription, please send a cancellation request to support@Citysurfing.com . Once you have cancelled your subscription, Citysurfing LLC will stop billing you until and unless you re-subscribe under your account. Any and all fees paid and charges made prior to cancellation or termination of your account are nonrefundable. If you have a recurring monthly subscription, all subscription amounts previously paid – including the amount paid for the month in which the cancellation occurs – are non-refundable.
You agree that Citysurfing LLC, in its sole discretion, may suspend or terminate your User’s account (or any part thereof) or use of the Services and remove and discard any content within the Service, for any reason. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of the Services, may be referred to appropriate law enforcement authorities.
We reserve the right to terminate your access to the site for any reason or no reason and may terminate your Membership upon sending notice to you at the email address you provide in your application for Membership or such other email address as you may later provide to us. If we terminate your Membership for breaching this Agreement, you will not be entitled to any refund of any unused fees. We reserve the right to use credit card processors or banks inside or outside the European Union to process your transactions. In some instances, your bank or credit card issuer may charge you a fee for foreign transactions. Before purchasing any service, please check with your bank or credit card issuer for more information about its policies regarding foreign transaction fees.
In case of any violation of legal acts, committed during the process of payments concerning services of the Site, the User will be immediately restricted from using the Site and all relevant useful data about User’s personal identification information will be shared with legal authorities in cooperation for investigation.
If you are a Visitor and wish to book the Citysurfing, you may do so either through the Site or Application. In case information provided in a Profile of a particular Local is not sufficient for you to decide on the Citysurfing or you have any special requests relating to the Citysurfing, you will be able to discuss this with the Local via private messaging facility. There is no cost to contact or book locals. For host that choose to be prepaid for before you meet, there is a 14.5% booking fee. Alternatively, some hosts enroll in a meet-n-pay program that allows you to pay for their services in the local currency at the time of your meeting. When this occurs, there is no booking fee.
If you are a Local and a booking is requested for your service through the Site or Application, you will be required to either confirm or reject the booking before the day of when the booking is requested. Otherwise the booking request will be automatically cancelled.
A Local individually determines their hourly rate. Alternatively, a Local can also choose to provide a free service.
Before setting the Citysurfing hourly rate the Local must evaluate the fees and any local taxes applied for providing Citysurfing services. The Citysurfing rate must include any such fees and taxes that the local host determines that he/she has to collect. The Citysurfing hourly rate displayed in the advertisement of a listing includes all fees and taxes and is final for the Visitor.
As a Local host, you understand and agree that 100% of the amount paid for the Citysurfing will be considered as your personal income and taxes will be accounted for the entire initial amount.
Pre-payment: For hosts that require pre-payment before you meet; A Visitor can make a payment once a local host accepts his booking. At the time of payment a credit or debit card of the Visitor, who made the booking, is debited the full amount for the booking for local hosts that connect a listing to their Stripe payment processing account.
Meet-n-pay: Alternatively, local hosts that do not connect a Stripe account may accept payment in the local currency at the time of the Citysurfing.
Cancellations and Refunds
If, as a Guest, you wish to cancel a confirmed booking made via the Site, Application and Services, prior to the day of the Citysurfing, 100% of the Service Fee will be refunded to you. The same amounts shall be refunded to you in case a Local cancels a confirmed booking prior to the day of the Citysurfing. Any confirmed and paid booking cancellation must be initiated by contacting your host directly via the Citysurfing messaging facility.
As a Visitor you are also entitled for a refund of 100% of your booking payment in case a Local host fails to arrive for the Citysurfing. As a Visitor you have 24 hours after the end of the meeting to initiate a dispute. If as a Visitor you do not cancel your booking prior to the day of the Citysurfing the payment is not refundable.
Any refunds will be made by us within a commercially reasonable time of the cancellation or request for refund.
Limitation of Liability
We disclaim any and all liability to you for the supply of the Services we provide to you to the fullest extent permissible under applicable law. If we are found liable for any loss or damage to you such liability is limited to the amount of any service fee that we may have received in respect of which a claim has arisen. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.
We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of Site, Application and Services or for any services we may provide to you.
Your use of the Site, Application and Services is without any warranty or guarantee and is entirely at your own risk.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via the Site and Application.
You agree to indemnify, defend, and hold harmless us from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys’ fees, arising from or relating in any way to your User Content, your use of the Services and your conduct in connection with the Services or with other Users of the Services, or any violation of these Terms, any law or the rights of any third party.
Modificaition of Services
Citysurfing LLC reserves the right to modify or discontinue, temporarily or permanently, the Services or any part thereof with or without notice. You agree that Citysurfing LLC will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
These Terms constitute the entire and exclusive understanding and agreement between Citysurfing LLC and you regarding the Site, Application and Services.
Citysurfing LLC may assign its rights and obligations under these Terms to any party at any time without notice to you.
Citysurfing LLC may use subcontractors to perform the Services. Such subcontracting parties shall comply with these Terms.
The use of the Services shall not create any joint venture, partnership, employment or similar relations between you and Citysurfing LLC.
Citysurfing LLC reserves the right to revise these Terms at any time. Citysurfing LLC will inform you about any modification or change of these Terms by mail, on the Site or Application, via the Services or by other means deemed appropriate and adequate by Citysurfing LLC. We will also indicate at the top of this page the date the Terms were last revised. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms.
The failure of Citysurfing LLC to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
Services are rendered to you under and in accordance with United States Law. Any dispute between you and Citysurfing LLC is governed in all respects by United States Law.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Citysurfing LLC (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.