Last Updated: April 1, 2022

This Privacy Policy applies to visitors to and Users of all the services (the “Services”) rendered by Citysurfing LLC via (the “Site”) or application for mobile devices (the “Application”) used in connection with the Services to Users (the “User” or “you”) of the Services. The Privacy Policy is incorporated into, and is subject to the Terms. As such, it may be revised from time to time. At any time, the up to date version of the Terms can be found on the Site and Application.

By using the Site, Application and Services, you agree to the Privacy Policy and all revisions thereof. If you do not agree, do not use the Site, Application or Services.

Age Restrictions

You must be eighteen or over to enter and register as a User. Children under eighteen years of age are prohibited from using our Site, Application and Services. We do not knowingly collect personally identifiable information from persons under 18. If we become aware that a person under 18 has provided us with personal information, we will delete such information from our files.

Information We Collect

During the registration process, you must provide us with certain personally identifiable information including your first name, last name, email address and location. After you register, we will give you opportunity to provide us with additional information so that we may contact you should a problem or dispute arise. In some cases we may ask for additional information for security reasons or to provide specific services to you.

We use third party payment processor Stripe to process all payments on the ChumAround platform. We retain a record of the transaction, but we do not store your means of payment.

We reserve the right to use your IP address to determine and publicly share your location.

If you send us personal correspondence, such as emails or letters, or if other Users or third parties send us correspondence about your activities or postings on the Site or Application, we have a right to collect such information into a file that is accessed only by authorized our personnel or representatives. We may also collect comments about you made by other Users.

The Site and Application may contain links to other sites. You shall be aware that we are not responsible for the privacy practices of such other sites. We encourage our Users to be aware when they leave our Site or Application and to read the privacy statements of each and every web site that collects personal information.

Your Access to and Control Over Information

You can do the following at any time by contacting us via the contact form or real-time chat assistance provided on our website: (i) see what data we have about you, (ii) change/correct any data we have about you, (iii) have us delete any data we have about you, (iv) express any concern you have about our use of your data.


Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive for a period of time. Cookies may record information a user accesses on one web page to simplify subsequent interactions with that website by the same user, or to use the information to streamline the user’s transactions on related web pages. Cookies make it easier for a user to move from web page to web page and to complete transactions over the Internet.

We use “cookies” to make the Site and Application easier for you to use and to make our advertising better.

The Site and Application also uses “cookies” to store and sometimes track information to make your online experience easier and more personalized.

Most major web browsers are set up so that they will initially accept cookies, but you may modify your computer’s preferences to issue you an alert when a cookie is downloaded, or to disable the ability of third parties to download a cookie to you. If you choose to reject all cookies, there might be areas of the Site and Application that may not function properly.

Use of Collected Information

We use the information we collect to try to provide a safe, efficient, and customized experience. The main aim of use of collected information is to provide our services and features to you, to measure and improve those services and features, and to provide you with customer support.

We use collected information internally to improve our marketing efforts, analyze use of the Site and Application, improve our content and product offerings and customize the content of the Site and Application and layout. This allows us to improve the Site, Application and Services and better tailor your online experience.

We may use collected information to deliver information that, in some cases, is targeted to your interests, such as banners and promotions.

We may also send you periodic informational updates via email, provided telephone numbers or all other contact sources.

We may use collected information to resolve disputes, troubleshoot problems and enforce any agreements, policies and rules governing the use of the Site, Application and Services.

Disclosure of Collected Information

We do not sell or rent any of your personal information to third parties for marketing purposes without your permission. However, we do provide collected information to our service providers (e.g. credit card processing companies, billing services) as reasonably necessary or appropriate to provide the Services.

We do disclose information in the aggregate to advertisers and for other marketing and promotional purposes.

In response to compulsory (required) governmental and/or third party inquiries, we may disclose your personal information to comply with a court order, subpoena, and search warrant.

We expressly reserve the right to disclose your personal information when we have a good faith belief that disclosure is necessary to protect our rights, or to enforce our agreements, policies, and rules governing your use of the Site and Application, or to cooperate voluntarily with law enforcement inquiries.

If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the service can continue to operate. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Policy.

Your use of Others’ Information

You may not use another Users’ information, whether private or not, for commercial purposes, to spam, to harass, or to make unlawful threats. We reserve the right to terminate those who misuse other Users’ information or who otherwise violate any user agreements, policies, or rules governing the use of the Site.


We use reasonable security measures to help protect and prevent the loss, misuse, and alteration of the information under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.